Refund & Cancellation Policy

1. Before installation

$0 is charged when you book. You may cancel or reschedule free of charge up to 24 hours before your appointment by contacting support@tenxaqua.com.

2. Late cancellations

Cancellations within 24 hours of the appointment, or if access is not provided, may be subject to a trip fee disclosed at booking.

3. After installation

If you are not satisfied, contact us within 30 days of installation. Eligible equipment in good condition may be removed and refunded, less reasonable removal and restocking costs disclosed in writing.

Installation labor and any approved non-standard work are non-refundable once completed.

4. Defective equipment

Defective equipment is repaired or replaced under the manufacturer warranty at no cost for covered parts.

5. Financed purchases

For purchases financed through a third-party lender, approved refunds are issued to the lender, and your loan balance is adjusted according to the lender's terms.

6. Refund timing

Approved refunds are issued to the original payment method within 5–10 business days.